Returns & Exchanges

At Biotique, we strive to ensure your Ayurvedic beauty journey is perfect, which is why we offer a 15-day return policy for unused and unopened products. If you are not completely satisfied with your purchase, we are here to facilitate a seamless exchange or refund process.

Return Process

• 1.
  Initiate Request

  Log into your account or contact our customer support team within 15 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring the seals remain intact and all promotional materials or free gifts are included.

• 3.
  Schedule Pickup

  Once your request is approved, we will arrange a complimentary reverse pickup from your delivery address via our trusted courier partners.

• 4.
  Quality Check & Refund

  After our experts verify the returned products, your refund will be processed to the original payment method within 7-10 business days.